FAQ


What is 14/20K Gold Filled?
Gold filled metal consists of a layer of karat gold bonded to a base metal using heat and pressure. 14/20 GF is the designation for 14 Karat Gold filled. The 14 refers to the karat of the layer of precious metal bonded to the base metal (jeweler's brass). The 1/20th indicates the ratio of karat gold to base metal by weight (5%). Unlike gold plated products, gold filled jewelry retains a scrap value. All of  Æther79's 14/20 gold filled chains are nickel free and and meet federal quality standards.

Is gold filled the same as gold plate?

No, gold plating is a miniscule layer of solid gold applied to a brass base. The plating does not compose any measurable proportion of the product’s total weight. It is estimated to be 0.05% or less of the metal product. Gold plating will wear off rather quickly and expose the brass base product. It does not stand up to heat, water or wear over time. By comparison, gold filled contains 5% gold by weight; moreover, all the gold is on the surface which offers product protection from tarnish and wear.

Warranty Policy

Jewelry purchased on Aether79.com or at one of our authorized retailers that are in need of replacement or repair due to a manufacturer defect is covered under our policy for one year from the date of purchased.

This warranty does not cover damage to Æther 79 jewelry caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, and ordinary wear and tear.

Jewelry Care

Æther 79 pendants are made of natural stone, and as such, natural imperfections such as cracks, inclusions or dark areas are to be expected. No two stones are alike and irregularities of color and shape are part of their charm.

  • Always remove your jewelry before swimming, bathing, doing household chores or using abrasive cleaners.
  • Apply beauty products such as hairspray, perfumes, and colognes before wearing your jewelry.
  • Please store your jewelry in an appropriate jewelry box or jewelry pouch. The best way to store your necklaces is to hang them.
  • To maintain your jewelry's shine, light use of a jewelry polishing cloth is recommended. Use a soft toothbrush to clean crystals if necessary.
Shipping

We offer free USPS 2-3 day priority shipping on all U.S. orders. 
After you place your order, you will receive two emails from Aether79.com. The first email is a receipt/confirmation which will arrive shortly after submitting your order. You will also receive a shipping confirmation with a tracking number once your order is processed and is on its way. 

 

Return Policy

Æther 79 accepts returns or exchanges on items in their original, unworn condition up to 14 days after receipt, minus any shipping fees. Aether 79 is not responsible for any international shipping customs fees and taxes.

Custom made orders and all sale purchases are final.

Please direct any questions, concerns, warranty claims or returns to: info@aether79.com